Customer Satisfaction Survey All fields marked * are required. Your Name* First Last Company*PhoneFaxYour Email Address* If you have any difficulties or questions about this survey, contact EFI at 781-890-7780 or by email at contactus@electronicfasteners.comSales and MarketingHow Satisfied are you with:1.) The amount of sales support between you/your organization and EFI's sales staff?Very SatisfiedSatisfiedNeutral/ Not SureDissatisfiedVery Dissatisfied2.) EFI's understanding of the service needs of your organization?Very SatisfiedSatisfiedNeutral/ Not SureDissatisfiedVery Dissatisfied3.) EFI's sales staff's knowledge of the fastener industry?Very SatisfiedSatisfiedNeutral/ Not SureDissatisfiedVery DissatisfiedCustomer ServiceHow Satisfied are you with:4.) EFI's ability to expedite orders when needed?Very SatisfiedSatisfiedNeutral/ Not SureDissatisfiedVery Dissatisfied5.) EFI's prompt response time to your problems and/or complaints?Very SatisfiedSatisfiedNeutral/ Not SureDissatisfiedVery Dissatisfied6.) EFI's resolution of your problems and/or complaints?Very SatisfiedSatisfiedNeutral/ Not SureDissatisfiedVery DissatisfiedQualityHow Satisfied are you with:7.) EFI's capabilities to provide quality products?Very SatisfiedSatisfiedNeutral/ Not SureDissatisfiedVery Dissatisfied8.) EFI's prompt response time to quality issues?Very SatisfiedSatisfiedNeutral/ Not SureDissatisfiedVery DissatisfiedDeliveryHow Satisfied are you with:9.) EFI's on time delivery of orders?Very SatisfiedSatisfiedNeutral/ Not SureDissatisfiedVery Dissatisfied10.) EFI's proper packaging of orders?Very SatisfiedSatisfiedNeutral/ Not SureDissatisfiedVery Dissatisfied11.) EFI's correct shipment of orders?Very SatisfiedSatisfiedNeutral/ Not SureDissatisfiedVery DissatisfiedInventory ManagementIf you currently have a Fastener Management Profram with EFI, please answer question #12. How Satisfied are you with:12.) EFI's Fastener Management Program's capacity to assure regular, scheduled and dependable re- stocking?Very SatisfiedSatisfiedNeutral/ Not SureDissatisfiedVery DissatisfiedIf you do not have a Fastener Management Program with EFI, please answer question #13.13.) Would you be interested in receiving information regarding EFI's Fastener Management Program?YesNoGeneral InformationHow Satisfied are you with:14.) EFI's ability to provide competitive pricing on products?Very SatisfiedSatisfiedNeutral/ Not SureDissatisfiedVery Dissatisfied15.) EFI's in-stock inventory selection?Very SatisfiedSatisfiedNeutral/ Not SureDissatisfiedVery Dissatisfied16.) EFI's overall performance as your supplier?Very SatisfiedSatisfiedNeutral/ Not SureDissatisfiedVery DissatisfiedCommentsWould you like to sign up for our Industry Based Newsletter? Yes
